Don’t automate your existing processes; let our team of professionals lead your clinical redesign and process improvement initiatives that are fundamental to your return on investment in a health information solution.
Our Professional Services Group is dedicated to delivering services to our Clients that are focused on:
- HIS Implementation Services
- HIS Application Support & Upgrades Services
- HIS Department Managed Services & Outsourcing
- Healthcare Systems Integration Solutions
Implementation Services
Experience has proven that a Healthcare Information System is only as successful as its implementation. All information system implementations have a beginning and an end; however, the quality of the outcome lingers forever…
HBO's implementation plans are built on knowledge gained from years of experience. Committed to excellence, we have developed an approach based on knowledge of the key performance drivers of the healthcare industry, the hospital environment in the region and the service business.
Deeply ingrained in our methodology is a set of values based on quality improvement and delivering value for money to our Clients. From the onset we spend a lot of time analyzing our Client’s operations and working with them on identifying areas of improvements and defining the objectives and critical success factors for their HIS implementation.
Our clients' success in implementing Healthcare Information Systems stems from our strengths in Project Management. Focusing on the uniqueness of individual hospital environments, we develop project plans that incorporate both operational and tactical planning assumptions. With these specialized project plans and the use of educational and project management tools, HBO is consistently successful at managing health information system implementations that are on time and on budget.
HBO provides an on-site project team with members properly positioned to maximize on each individual's experience and skills. Project Managers, Subject Matter Experts and specialists in education and technical services all interact collectively to provide the expertise necessary to help you successfully install your Health Information System.
Support & Upgrade Services
To continue to gain maximum benefit from your information technology system, you need to stay current with the latest product releases. Each new product release provides improvements that streamline processing and contribute to your staff and operational productivity. In addition to enhancements to existing systems, new releases also provide functionality that enables healthcare organizations to comply with all regulatory requirements.
Our team of professionals will help you stay up to date by providing you with a host of support services that include:
- 24-hour-per-day support coverage for critical priority HIS software issues
- Issue tracking system for controlling the disposition of each customer service problem
- Regular enhancements and updates of software with one major release per year
- Full on-site implementation and training for releases and updates
- Applications consulting
- System recovery assistance
- System operations assistance
Managed Services & Outsourcing
Whether you want to focus on your core business of healthcare delivery while we manage your entire health information department and infrastructure or you need to supplement your IT team with clinical or technical application expertise, we are ready to help with short term or long term assignments.
Whether you need to build your staff capacity over a period of time or you want them to become more proficient in supporting your health information systems infrastructure, we can tailor a solution for you.
Our Professional Services Group provides our Clients the flexibility to choose a level of service that matches their needs. Our staff can handle anything from basic 8 AM to 5 PM support to 24 x 7 x 365 monitoring, as well as proactive system analysis and change management coordination and planning. All levels of service provide your staff with access to an entire team of experts to assist in managing and supporting a diverse infrastructure.
Healthcare Integration Services
Healthcare integration projects are complex and require deep technical knowledge of healthcare standards such as Health Level 7 (HL7) and Clinical Data Architecture (CDA) and a solid understanding of the healthcare environment and its unique nuances. These projects need to be executed without interruption to clinical services and associated administrative processes and workflows.
Our Professional Services Group is uniquely qualified to undertake healthcare integration projects of various sizes and complexity. Whether your project calls for deploying an ePR or integrating old legacy systems to a new healthcare application, we will tailor a solution to meet your requirements.
We use the latest and most advanced healthcare integration tools to ensure that the project risks are controlled and the outcomes are optimized.
Ensemble
Ensemble is a comprehensive application integration platform that enables exceptionally fast integration and extremely rapid development of composite applications. Ensemble excels at building new strategic business solutions that leverage the functionality of existing applications, orchestrate new business processes and integrate data across the enterprise.
Different integrated systems (what we call Ensemble productions) require different integration capabilities. Ensemble Production Notes detail how Ensemble can help you rapidly achieve your specific integration goals, depending on what you need to do:
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Data Coordination
Business Process Orchestration
Composite Application Development
Business Activity Monitoring
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